Refund & Cancellation Policy – Pure Desi Organic
At Pure Desi Organic, we understand that sometimes things may not go as expected. That’s why we offer a simple and customer-friendly return and refund policy to ensure your satisfaction.
What Can Be Returned or Refunded?
Change of Mind:
If you change your mind, you can return unopened and unused products within 15 days of purchase for a full refund (excluding shipping charges).
Incorrect or Damaged Items:
If you receive the wrong product or a damaged item, please contact us within 7 days of delivery. We will arrange a replacement or issue a full refund.
How to Request a Return or Refund
To initiate a return or refund, contact us within the specified time by:
Email: [your email here]
WhatsApp: [your number here]
Please provide the following details:
- Order number
- Contact information
- Reason for return or refund
Our support team will review your request within 2 business days.
Return Process
If your return request is approved:
- For online orders, we will guide you through the return process.
- Once we receive the product, it will be inspected to ensure it meets our return conditions.
- After verification, your refund will be processed within 7 business days using your original payment method (excluding shipping charges).
Non-Returnable Items
- Opened or used products are not eligible for return due to hygiene reasons.
- Returns requested after 15 days of delivery will not be accepted.
- Incorrect or damaged items reported after 7 days will not be eligible for refund or replacement.
Order Cancellation
You can cancel your order anytime before it is shipped. Once the order has been shipped, it cannot be canceled, and the return policy will apply.
We reserve the right to cancel any order due to:
- Product unavailability
- Pricing errors
- Payment issues or declined transactions
Our Commitment
At Pure Desi Organic, customer satisfaction is our priority. If you have any questions regarding our refund or cancellation policy, feel free to contact us. We are always here to help.