Return & Exchange Policy – Pure Desi Organic
At Pure Desi Organic, we aim to provide you with the best quality products. If something is not right with your order, we offer a simple and hassle-free return and exchange policy for your convenience.
What Can Be Returned or Replaced?
Wrong or Expired Products:
If you receive the wrong product or an expired item, you can request a return or replacement within 7 days of delivery.
Damaged or Missing Products:
If your order arrives damaged or items are missing, please inform us within 2 days of delivery for a quick resolution.
How to Request a Return or Exchange
To initiate a return or exchange, contact us within the specified time:
Email: [your email here]
WhatsApp: [your number here]
Please provide the following details:
- Order number
- Contact information
- Brief description of the issue
Our support team will review your request within 2 business days.
Return Process
If your request is approved:
- If reverse pickup is available in your area, we will arrange a pickup.
- If pickup is not available, you can ship the product to us using a reliable courier service. Courier charges may be reimbursed where applicable.
- Once we receive the product, it will be inspected and verified.
- After verification, we will either send a replacement (subject to availability) or process a refund.
Non-Returnable / Non-Exchangeable Items
- Products that are opened, used, or tampered with
- Items without original packaging, labels, or boxes
- Requests made after 7 days for wrong or expired products
- Damage or missing item claims reported after 2 days of delivery
Need Help?
If you have any questions regarding returns or exchanges, feel free to contact us. Our team is always ready to assist you and ensure a smooth experience.